Android VoIP Softphone, also known as a VoIP app for Android, can enhance the communications used in the business without paying huge monthly bills. The average distinctive VoIP system costs between $20 to $40 per month depending upon the plans subscribed, which is cheap when compared with traditional landlines used for international calls.
Making use of an Android VoIP Office app helps in leveraging state-of-the-art usefulness by making prolific discussions with customers or agents from around the world, using mobile phones that run on Androids.
A buying guide for Android VoIP softphone apps has to be based on selecting the right app from the right VoIP provider and also depends upon the business organization’s needs, VoIP call frequentness – be it video calls or voice calls, and the size of the business should be taken into account.
Benefits Of Android Softphone Apps
Android VoIP apps are not just for calling; these softphone apps have state-of-the-art usefulness that boosts the productivity of the business, streamlines employee workflows, and, at the same time, improves the standard of communication for business.
They help users experience the best crystal-clear conversations at a fixed price, which relieves them, as it helps to stop calculating minutes called and saves payment of excessive charges.
These Android apps help streamline business communications as they improve user performance within their budget. A few other benefits include,
Cost Savings
Android VoIP softphone apps keep the costs of calling low while making sure of ease of access wherever the user is located. By just investing in the most suitable business plan, a user can start making quality VoIP calls, be it video or voice calls, via an internet connection. In fact, the VoIP calling costs will be reduced by 50 %.
Integration Of Advanced Features
Many advanced features like call recording, call park, CRM integration, integrated Fax, find me follow me, paging, and other features will enhance the efficiency of the business and improve the VoIP provider’s performance and productivity.
With the help of VoIP, many apps used by business organizations can flawlessly integrate with the existing communication systems. Therefore, there is no requirement for rebuilding the communication infrastructure.
Communicate Worldwide
With the advent of global communication, VoIP apps enable connecting with users around the globe via internet connection without spending anything for roaming charges. These apps help in expanding business by building a solid local presence in preferable countries by making use of virtual phone numbers.
Encrypted Security
With the advancement of technology, many VoIP Android apps have security that is encrypted, which ensures the safety of VoIP calls – both video and voice, during transmission.
Major Android VoIP softphone apps have a sturdy security encryption agreement that ensures all VoIP calls and messages, including video calls, remain safe during call transmission.
Security for the Android app is crucial; take the case of the US in the year 2022, when around $9.44 million worth of data breaches occurred, which is a huge, costly loss.
VoIP Android Softphone App Feature
Various Android softphone apps do have many state-of-the-art features, but that will only be useful for some types of businesses with multiple sizes. A few significant features that are included in the VoIP app is
Conference Bridge
It serves as a meeting room that is virtual and makes use of VoIP, by connecting numerous phone calls into one flawless conversation.
Call Park
Call Park is a feature in the VoIP communication system that lets the user receive many calls, and the respective agents will answer them when they are free to take the call.
Find Me Follow Me
This feature sanctions incoming calls to “find me,” and delivers these targeted calls to the relevant locations needed, whereas the “follow me,” option makes sure that the call gets received at any number of nominated devices.
Automatic Call distribution
Automatic call distribution features, along with call routing, help to route VoIP calls to relevant agents based on the predetermined basis, accessibility, and skill.
Standard Call Reporting
Call reporting helps to track the call performance of each call, whether that call came through the extension, specific marketing number, or even a geographical line.
It helps in monitoring all the outgoing and incoming calls of a business. Even missed calls are considered, as each missed call could be a missed opportunity. It helps in analyzing which areas of improvement are needed for businesses.
Call Whispering
It is the characteristic of a VoIP communication system that allows the call supervisor to speak directly to the agent on the call, even when the agent is on the live call, without the customer becoming aware of it.
This tool is essential as it helps in giving real-time support for guidance. This real-time support helps in providing feedback to agents, thereby enhancing the quality of customer service.
Third-Party Tools Integration
Integrating with third-party apps and collaborating with business tools like CRMs and workflow upgrading apps helps in unifying the communication data.
Number Portability
Number portability in VoIP helps the users retain their existing number, even if they are remotely located at any geographical location across the world or even if they use a different telecom company.
Their active numbers can be easily ported, which saves money on advertising, printing new business cards and any other website updating. Since the number remains the same, it gives a tension-free atmosphere to the existing customers as they know which number to call to get hold of customer service.
Call Whisper
It is one of the handling features that helps the agents know the critical customer information data like CRM (Customer Relationship Management) data or IVR (Interactive Voice Response) input, sometimes before or even during a live call between the customer and agent.
Predictive Dialer
Predictive Dialers in VoIP technology help call centers make automated calls via the Internet. With this dialer, there is no requirement for a phone line, a carrier, or even a phone. Just with the help of a headset and a net connection, the agent can easily make their calls.
Choosing VoIP Android Softphone App
There are many options available when choosing a voice-over-internet protocol app for Android devices. This selected option will take the communication business to the next level. A few things to consider when selecting a VoIP Android softphone app are,
- Cost Effective Pricing
- Quick To React Customer Service
- Ratings & Reviews
- Advanced Features
- Business Scalability
- Premium Security
- Multiple Software Integrations
Best Android VoIP Softphone Apps
VoIP Office
Key Features:
- Unlimited Calls to America & Canada
- Auto Attendant
- Music On Hold
- Mobile & Desktop Application
- Multi-Level IVR
- Video Conferencing
- Audio Conferencing
- Caller ID
- Integrated Fax
Website: www.voipoffice.com
Magic Jack
Key Features:
- Call Waiting
- Do Not Disturb
- Call Blocking
- Call Recording
Open Phone
Key Features:
- Call Recording
- Call Conference
- Call Routing
- Auto Attendant
Skype
Key Features:
- Voice Mail
- Meetings Recording
- Smart Messaging
Key Features:
- Voice Calling
- Video Calling
- Group Calls
- Call Recording & Voice Mail
Conclusion
A strong VoIP calling app helps in the efficient, smooth running of business communications, as it helps in reducing the heavy costs that usually occur, especially when calling international numbers. This Android app benefits businesses as its features hold the best profitability for its users.
It is always advisable to select an app that can be optimized and customized as per user specifications, as it can be a valuable addition to the organization. One can refer to the best Android VoIP softphone apps or, to be on the safe side, select one of the leading VoIP communication providers, VoIP Office, for all VoIP needs.
