Cloud PBX Solutions (Cloud-based Private Branch Exchange), also known as virtual PBX is a telephone service. It imitates the traditional landline private branch exchange and removes the problems related to it.
“The cloud”, usually means “cloud computing”. This is a branch of technology in which an infrastructure is built using app-based software. It maintains data in multiple servers that is spread out through different locations. The organizational information that makes use of internet can be accessed by the people. This inturn helps them to perform their tasks without needing to host hardware and databases at their offices.
Rather than relying on the on-premises phones, cloud phone systems help in providing a service that allows enterprise grade telephony that is hosted in the cloud.
PBX Platform
The cloud PBX VoIP provider is a PBX platform. The VoIP service provider VoIP Office is an example of this, as it provides a special business phone system which has PBX features that are important and useful, including:
- Call Recording
- CRM Integration
- Auto Attendant
- Find me Follow me
- Multi-Level IVR
How Does Cloud PBX Work?
The PBX of the host makes use of IP connectivity that helps companies to make internet calls, which operates in three ways. This system can carry data over the Internet – with the help of VoIP technology, carry data over the PSTN (Public Switched Telephone Network), or even the mix of both.
The internet modem that has the facility of VoIP allows transferring of data over the internet. The IP network roots the data, which then bounces back into the cloud. The system converts it to the data center of the VoIP service provider, sends the call back to the cloud and automatically directs it to the receivers device,
A PBX host helps in moving the communication structure to a reliable VoIP communication service. Every traditional landline telephone gets replaced with a VoIP desk. It eliminates the need for independent telephone extensions.
Benefits of Cloud PBX Solutions
As an organization shifts from their traditional phone system to the cloud, one thing that comes to the mind of an IT manager is regarding the benefits of Cloud PBX solutions. There are many benefits of Cloud PBX solutions and a few of them include:
Saving Time
Installing a traditional landline PBX typically takes a few weeks to setup and running. Whereas a cloud hosted PBX setup is quick and easy. Adding around 20 new lines will take only a few minutes in the cloud as everything is software based.
Cost Savings
There is no requirement to invest a lot of money in purchasing state of the art hardware. This is because the phone system is hosted and managed in the cloud allowing users to pay only for the services they need and nothing extra.
Old Phones Can be Reused
Many companies do not want to derange their existing communication systems. But like to make use of the benefits of cloud PBX solutions. Users can keep their old and existing phone system because they can easily integrate cloud-based solutions with any devices with a few simple clicks.
Power of Flexibility
The Cloud based PBX solutions authorize the users to connect from anywhere around the world. They make use of VoIP phone or a smartphone with VoIP software or even a desktop PC. There is flexibility for the users, as they can easily select to work from home or even abroad. They could make use of the same office phone number through their preferred device. Even the call flip option is available wherein the user can flip from desktop phone to soft-phone and answer calls while travelling. This will improve their reachability.
Use Advanced Features
With the Cloud PBX Solutions, users can make use of advanced features. They can make use of basic equipment without ever paying extra. The features like Voice Menu, Call Recording, Call Control, Call Queue along with various other features are available on the web portal.
HD Quality Voice Calls
With better compression rates and high internet speeds, the Quality of Service (QoS) of the voice communication via internet has improved considerably. The Cloud PBX solution can give HD quality voice calls over the internet. It gives priority to voice calls as many service providers have got 4G or ADSL networks. Even a dedicated Fiber broadband guarantees high quality voice calls.
Conclusion
A Cloud PBX Solution helps in communicating easily with the staff. The user after linking their phone with the PBX dials a single number. There is no requirement for dialing seven or ten digits. The PBX based cloud solution is the safest means to conduct. Whether be it internal or even external communications as per the user’s requirements.
It is an uncomplicated solution where it is easy to reset all passwords. Even with a cloud PBX solution, you should regularly deactivate unnecessary phone numbers.