Cloud PBX (Cloud-based Private Branch Exchange), also known as virtual PBX is a telephone service that imitates the traditional landline private branch exchange and removes the problems related to it.
“The cloud”, usually means “cloud computing”. This is a branch of technology in which an infrastructure is built using app-based software that maintains data in multiple servers that is spread out through different locations. The organizational information that makes use of internet can be accessed by the people, which helps them to perform their tasks without needing to host hardware and databases at their offices.
Rather than relying on the on-premises phones, cloud phone systems help in providing a service that allows enterprise grade telephony that is hosted in the cloud.
PBX Platform
The cloud PBX VoIP provider is a PBX platform. The VoIP service provider VoIP Office is an example of this, as it provides a special business phone system which has PBX features that are important and useful, including:
- Call Recording
- CRM Integration
- Auto Attendant
- Find me Follow me
- Multi-Level IVR
How Does Cloud PBX Work?
The PBX of the host makes use of IP connectivity that helps companies to make internet calls, which operates in three ways. This system can carry data over the Internet – with the help of VoIP technology, carry data over the PSTN (Public Switched Telephone Network), or even the mix of both.
The internet modem that has the facility of VoIP allows transferring of data over the internet. The data is routed through the IP network that gets bounced back into the cloud, where it gets converted to the data center of the VoIP service provider, wherein the call is sent back to the cloud and from there it gets automatically sent to the receiver’s device.
A PBX host helps in moving the communication structure to a reliable VoIP communication service wherein every traditional landline telephone gets replaced with a VoIP desk instead of having independent telephone extensions.
Benefits of Cloud PBX Solutions
As an organization shifts from their traditional phone system to the cloud, one thing that comes to the mind of an IT manager is regarding the benefits of Cloud PBX solutions. There are many benefits of Cloud PBX solutions and a few of them include:
Saving Time
For installing a traditional landline PBX, it would take few weeks for the system to be installed, set-up and running. Whereas a cloud hosted PBX setup is quick and easy. Adding around 20 new lines will take only a few minutes in the cloud as everything is software based.
Cost Savings
There is no requirement to invest a lot of money in purchasing state of the art hardware, because the entire phone system gets hosted and managed in the cloud and the user pays only for the services needed and nothing extra.
Old Phones Can be Reused
Many companies do not want to derange their existing communication systems but would like to make use of the benefits of cloud PBX solutions, these users can keep their old and any other existing phone system as the cloud-based solutions could easily be integrated to any devices with a few simple clicks.
Power of Flexibility
The Cloud based PBX solutions authorize the users to connect from anywhere by making use of VoIP phone or a smartphone with VoIP software or even a desktop PC. There is flexibility for the users, as they can easily select to work from home or even abroad anytime by using the same office phone number through their preferred device. Even the call flip option is available wherein the user can flip from desktop phone to soft-phone and answer calls while travelling. This will improve their reachability.
Use Advanced Features
With the Cloud PBX Solutions, users can make use of advanced features even when making use of basic equipment without ever paying extra. The features like Voice Menu, Call Recording, Call Control, Call Queue along with various other features are available on the web portal.
HD Quality Voice Calls
With better compression rates and high internet speeds, the Quality of Service (QoS) of the voice communication via internet has improved considerably. The Cloud PBX solution can give HD quality voice calls over the internet that gives priority to voice calls as many service providers have got 4G or ADSL networks or even a dedicated Fiber broadband, which guarantees high quality voice calls.
Conclusion
A Cloud PBX Solution helps in communicating easily with the staff. The user after linking their phone with the PBX could dial a single number instead of dialing seven or ten digits. The PBX based cloud solution is the safest means to conduct both internal and external communications as per the user’s requirements.
It is an uncomplicated solution where it is easy to reset all passwords and deactivate unnecessary phone numbers regularly when a cloud PBX solution is placed.